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Hotel Carlton On The Grand Canal Venice, Venice

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From113US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

Santa Croce 578, Venice, Italy, 30135

Hotel Carlton On The Grand Canal boasts a scenic view of the Grand Canal and a historic atmosphere reflecting Venetian charm. The hotel features elegant interiors embellished with Murano glass and exquisite antiques. Situated in the Santa Croce district, it provides easy access to major attractions, enhancing its appeal as a peaceful yet vibrant location.

Location

Set near Santa Lucia train station and Piazzale Roma, the hotel is conveniently located for travel. It is a short walk from the Scalzi Bridge and key attractions like the Frari Cathedral. Water transportation options, including taxis and vaporetto, offer easy access to explore the city.

Rooms

The hotel offers 145 rooms designed in 18th-century Venetian style. Each room is equipped with modern comforts, including flat-screen TVs and free Wi-Fi. Guests can choose from views of the Grand Canal, quiet courtyards, or picturesque streets. Bathrooms feature either a shower or bathtub, along with complimentary toiletries.

Eat & Drink

Restaurant La Cupola serves seasonal Venetian dishes crafted by the chef using local ingredients. The Carlton Café offers light bites and beverages throughout the day. The Top of the Carlton Sky Lounge provides a unique rooftop dining experience with breathtaking views of Venice and an extensive cocktail menu.

Leisure & Business

The hotel includes the panoramic Carlton Top Sky Lounge for events and romantic dinners, featuring stunning views of the city skyline. A conference room, Galileo, is available for meetings, accommodating small groups. Concierge services assist with sightseeing, transfers, and event bookings.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Double Room
Max:
2 persons
18 m² 
Bed options:
1 King Size Bed
Shower
Heating
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Classic Room
Max:
2 persons
14 m² 
Bed options:
2 Single beds
Shower
Heating
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Classic Triple Room
Max:
3 persons
19 m² 
Bed options:
1 King Size Bed
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
Venice1000 ft
Airports
Marco Polo (VCE) 8.3 mi
Canova (TSF) 19.3 mi
Train
Venezia Santa Lucia Railway Station700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Security
  • Baggage storage
  • Elevator
  • Currency exchange
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key access

Services

  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Dinner
  • Packed lunches
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Babysitting/Child services
  • Children's buffet

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Patio
  • Terrace
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Location

Santa Croce 578, Venice, Italy, 30135
Map view
street view
Santa Croce 578, Venice, Italy, 30135
Nearby
Church
San Rocco, Venice
1900 ft
Bridges
Constitution Bridge
1300 ft
Restaurants
Ristorante Da Nino
100 ft
Santa Croce 565
Bar Mirabar
400 ft
Sestiere Santa Croce 555/A
Pizzeria Vittoria
500 ft
Calle Lunga delle Chioverette 745 Sestiere di Santa Croce 745
Magnum
500 ft
Santa Croce 731
Ostaria al Vecio Pozzo
800 ft
656 Santa Croce
Punto G
600 ft
Sestriere Santa Croce 666/D/E/F
Bistrot S. Lucia
1500 ft
Fondamenta Santa Lucia
Ristorante Ai Scalzi
600 ft
Sestiere Cannaregio 59/60 Fronte Ponte Degli Scalzi Lato Stazione Ferroviaria
Trattoria Il Vagone
900 ft
Calle Priuli Ai Cavaleti Cannaregio 106 Di fronte al ponte degli Scalzi
Ristorante Roma
700 ft
Rio Tera Lista di Spagna Cannaregio 122/l
Trattoria Povoledo
900 ft
Rio Tera Lista di Spagna Cannaregio 122/Q

Reviews and Ratings

Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
convenient location
friendly staff
noisy rooms
poor dining experience
6.8/10
Nice
Rooms
6.5
Location
8.1
Service
7.1
Dining
5.3
Guest reviews
6.8/10
based on 29 review
4/5 based on 3737 review
7.9
7.9/10based on 7508 review
#192 of 409 hotels in Venice based on Tripadvisor
Raymond
United States of America, April  2024
5.0/10

The hotel had nicely decorated rooms with silk wallpaper and shabby chic style furniture. However, the rooms were very hot with no way to cool them down, and they seemed tired and in need of an upgrade. The service was good, with staff trying to help by bringing fans and being super helpful with suggestions, but the rooms above ours were very small. The location was convenient, being directly across from the train station on the beautiful Grand Canal of Venice, but unfortunately, we ended up with mosquito bites as a parting souvenir. The dining experience was haphazard, and the facilities were below standards.

Rooms
5.0
The rooms were nicely decorated with silk wallpaper and shabby chic style furniture, but unfortunately, very hot with no way to cool them down. They seemed tired and are in need of an upgrade.
Service
7.0
The service was good with staff trying to help by bringing fans and being very helpful, but the rooms above ours were very small.
Location
6.0
The location was convenient, being directly across from the train station on the beautiful Grand Canal of Venice, but unfortunately, we ended up with mosquito bites as a parting souvenir.
Dining
5.0
The dining experience was haphazard and below standards.
Facilities
5.0
The facilities are below standards.
Simon
United Kingdom, April  2024
6.2/10

I had a mixed experience at this hotel. The room was great, with a spacious layout and a view over the 'garden', which didn't live up to its name. The service was a letdown, with unhelpful and deceitful staff. The location, while convenient in some aspects, had its drawbacks, including noise issues. The dining was decent but lacked variety. Overall, there were positives and negatives to consider.

Rooms
8.0
I loved my spacious room with a view over the disappointing 'garden'.
Service
5.0
The service left much to be desired with unhelpful and deceptive staff.
Location
6.0
The location had its ups and downs, convenient but noisy.
Dining
7.0
The dining experience was satisfactory but lacked variety.
Facilities
The hotel facilities were decent overall.
Syd
United Kingdom, April  2024
7.0/10

The hotel offers a mix of positive and negative aspects. The rooms were clean, spacious, and beautifully decorated, but they were quite hot with no way to cool them down. The view of the Grand Canal was lovely, although the double bed setup was not ideal. The service was a bit mixed, with some staff being particularly friendly and helpful but others being rude and unprofessional. The location was excellent for exploring the city's attractions and having easy access to transport links, and the dining options varied from excellent to disappointing. Overall, a stay with both highlights and drawbacks.

Rooms
7.0
The rooms were clean, spacious, and featured great decor, though they were very hot with no way to cool them down. The view of the Grand Canal was a nice touch, despite the makeshift double bed setup.
Service
6.0
The service was a mix of friendly and rude staff. Some were particularly welcoming, while others were quite unhelpful and standoffish.
Location
9.0
The location was perfect for exploring the city's attractions and enjoying the Grand Canal views, with easy access to transport links. The staff, especially the bar man, added to the great experience.
Dining
6.0
The dining experience ranged from very good to quite disappointing, with some delicious options but also tasteless dishes and subpar coffee.
Facilities
7.0
The hotel offers a variety of facilities ranging from disappointing dining options to very friendly staff and a great location.
Arthur
United Kingdom, March  2024
5.6/10

The hotel was very loud and noisy until very late on the 3rd night, which was quite bothersome for us. The room at the back of the hotel was a bit inconvenient to reach, but we understood considering our early booking. The room was small with limited storage space, not the size we expected for over 200€ per night and couldn't even accommodate a pushchair easily.

Rooms
5.0
The room was very loud and noisy until very late, and we could even hear someone snoring. It was also small with inadequate storage space and not suitable for the price paid.
Service
7.0
The staff were friendly and helpful, providing us with a map of the local area. However, their unfriendliness and unwillingness to admit faults were a downside.
Location
8.0
The location was great, very close to the train and bus station, making it convenient for transportation throughout the city. The lovely staff made our stay enjoyable despite not planning to return due to mosquito bites.
Dining
5.0
The dining experience was not good, especially breakfast, which was disappointing. The staff's unfriendliness added to the negative experience.
Facilities
6.0
We didn't have many experiences with the facilities, but they seemed average. It would have been better if they had more to offer in terms of amenities.
convenient location
noisy rooms
Phyllis
United States of America, February  2024
8.0/10

The hotel had a great location and excellent service. The rooms were comfortable, but not perfectly soundproof. The dining experience was satisfactory. Overall, a pleasant stay with a few minor drawbacks.

Rooms
8.0
The rooms were great, though not perfectly soundproof. They were a bit far from the elevator, but we didn't mind the walk. Location was excellent.
Service
9.0
The service was kind, helpful, and accommodating. The front desk staff was able to assist with various requests and were always attentive and friendly.
Location
9.0
The location was excellent, well connected to transportation options and within walking distance of attractions. Ideal for transit to the hotel.
Dining
7.0
The dining experience was fine with standard continental options. It was included in the price and satisfactory, although not exceptional.
Facilities
7.0
The facilities were adequate and met our needs during the stay.
John
United Kingdom, February  2024
7.0/10

My stay here was a bit of a mixed bag. The rooms were very hot and uncomfortable to sleep in, but they brought in a fan to help. The western breakfast was excellent, and the rooftop restaurant-lounge was lovely, albeit small. Overall, a decent stay with some ups and downs.

Rooms
6.0
The room was very hot and muggy, making it difficult to sleep comfortably. The fan provided helped a bit, but it was still uncomfortable.
Service
7.0
The service was a bit hit or miss. Some staff members were rude, but others were wonderful. The reception desk was a bit careless at times.
Location
8.0
The location was ideal, especially for travelers due to its proximity to the train station. However, there were some disappointments like the lack of alternative offerings during the carnival event.
Dining
7.0
The dining experience was a mix. The breakfast was basic, but the selection of hot and cold dishes was good. Some items like the coffee and eggs could have been better.
Facilities
7.0
The hotel offers various facilities like room service, car hire, and laundry. However, some improvements could be made to enhance the overall guest experience.
Tom
United Kingdom, February  2024
6.0/10

Although the hotel had a beautiful view of the Grand Canal, the rooms were disappointing, as they were old, dark, and dungeon-like, with peeling wallpaper. The service was inconsistent, with some staff being friendly and helpful while others seemed disinterested. However, the location was fantastic, offering easy access to key sites and excellent transport links. The dining experience was mixed, with good food but some delays and lack of fresh options.

Rooms
5.0
The rooms were dark and dungeon-like, with tired-looking decor and peeling wallpaper.
Service
5.0
The service was inconsistent, with some staff being helpful while others appeared disinterested.
Location
8.0
The hotel is situated on the Grand Canal, offering a fun view and excellent transport connections.
Dining
7.0
The dining experience had good food but suffered from delays and lacked fresh options.
Facilities
Victor
United Kingdom, January  2024
7.4/10

The hotel rooms were small but comfortable and had a nice view. We had to request a fan as the room was a bit warm, but overall, clean and comfortable. The staff was nice and helpful, although not as warm as we expected. The location was excellent, especially for accessing transportation options. The dining experience was mediocre, lacking variety and quality, but the view was lovely. The facilities were sufficient for our needs.

Rooms
8.0
The room was small but comfortable with a nice view. Clean and cozy with a modern bathroom en suite.
Service
7.0
The staff was nice and helpful, although not as warm and welcoming as expected.
Location
9.0
The hotel's location was excellent, within walking distance of transportation options and with a view of the Grand Canal.
Dining
5.0
The dining experience was subpar with limited choices and not the best quality, but the sweet biscuits were a nice touch.
Facilities
8.0
The hotel had the necessary facilities for a comfortable stay.
Henry
United States of America, January  2024
7.0/10

I had a mixed experience at this hotel. The rooms were extravagantly decorated and well-equipped, but the lack of tea and coffee making facilities was a downside. The cleanliness and comfort felt more like a budget hotel rather than a luxury one.

Rooms
7.0
The rooms were very comfortable and clean, although they lacked tea or coffee making facilities.
Service
8.0
The staff were really helpful, from the breakfast room to the cleaning staff. However, there were some delays in getting information about room availability.
Location
8.0
The location was perfect, close to everything yet away from the noise. Being right across the train station was convenient, but don't expect much else for the price.
Dining
5.0
The dining experience was very average for the price charged. The food was not exceptional, especially given the room rates.
Facilities
7.0
The hotel offered various facilities like room service, car hire, dry cleaning, and more, but nothing particularly outstanding.
clean
no coffee/tea facilities
Lewis
United Kingdom, December  2023
5.2/10

I had a mixed experience at the hotel. The room had a balcony with a view to the grand canal, but it was very hot with no way to regulate the temperature. Unfortunately, there was no boiler for coffee or tea. The location was super convenient for travelers like me who arrived by train and didn't want to trek through Venice with heavy luggage. However, there were food stains on the walls in some areas. The dining experience was disappointing, not living up to the level expected for this hotel. Despite these drawbacks, the staff provided various services like room service and car hire, although they were a bit rude and unhelpful in our encounter. The price seemed fair, but an unexpected extra charge created some confusion during our stay.

Rooms
6.0
The room had a balcony with a view to the grand canal, but it was very hot with no temperature regulation. No boiler for coffee or tea.
Service
5.0
The staff provided services like room service and car hire, but they were rude and unhelpful in our interaction. An unexpected additional charge caused some inconvenience.
Location
8.0
The location was super convenient for arriving by train and not lugging heavy luggage through Venice. However, there were food stains on the walls in some areas.
Dining
5.0
The dining experience did not meet expectations for the level of the hotel. It was subpar and not worth the price charged for the rooms.
Facilities
5.0
The facilities offered were disappointing compared to the price paid. More attention to hospitality education could benefit the management.
Ralph
United States of America, December  2023
7.8/10

My stay at the hotel was a mixed experience. On the bright side, the rooms were nicely appointed and quiet, facing the canal; however, being on the 3rd floor, there was some noise from the roof bar/restaurant on the 4th floor. The family room setup with single beds was a bit unusual but spacious. Service was friendly and helpful overall, though housekeeping knocked on my door twice. The location was excellent, right across the canal from the train station. Unfortunately, the dining experience was average and lacked variety, but the local fruits were a nice touch.

Rooms
8.0
I found the rooms to be nicely appointed and quiet, offering a pleasant view of the canal. However, the setup of single beds in a large king-size room was a bit odd for a family room.
Service
9.0
The staff were all very friendly and helpful during my stay. Although housekeeping knocked twice, their attentiveness was appreciated.
Location
9.0
The location of the hotel was excellent, right across the canal from the train station, which made it very convenient for our needs.
Dining
6.0
The dining experience was average and somewhat limited in options, but the inclusion of local fruits was a nice touch.
Facilities
7.0
The facilities at the hotel were adequate for my stay, offering the basics for a comfortable visit.
Donald
United Kingdom, December  2023
7.2/10

My stay at the hotel was pleasant overall. The room was cozy and had a nice view, although it was a bit of a walk from the main areas. The staff provided good service, but there was a slight delay one time. The location was ideal for exploring Venice easily. The dining experience was below expectations, with tasteless food and bad coffee. Facilities were satisfactory, nothing extraordinary.

Rooms
7.0
The room was tiny but cozy with a view of the grand canal. It had two single bed frames put together to look like a double bed.
Service
8.0
The staff were friendly and professional, although there was a slight delay once.
Location
9.0
The hotel's location was perfect for exploring Venice comfortably and avoiding the hassle of carrying luggage through the streets.
Dining
5.0
The dining experience was below par with tasteless food and no fresh fruits.
Facilities
7.0
The facilities were average, nothing outstanding.
Billy
United Kingdom, December  2023
6.4/10

The hotel's rooms are tidy and classically beautiful but fell short of expectations for the price paid, lacking upgrades and comfort due to the hot temperature and worn-out furniture. The service was a great asset, although disturbances like loud noises were noticeable at times. The location is just perfect for exploring the city, with easy access to transportation hubs, but it might feel distant from certain attractions. The dining experience was subpar for the hotel's rating, missing some breakfast options. On the bright side, the hotel offers a pleasant view and convenient amenities.

Rooms
5.0
The room was quite tatty with peeling paint and tired furniture, affecting the overall comfort.
Service
7.0
Despite some disturbances from outside, the service was helpful and notably friendly.
Location
8.0
The hotel's location is ideal for transportation access, although it may feel remote from certain popular sites.
Dining
5.0
The dining experience was disappointing for a hotel of this caliber, lacking some expected breakfast options.
Facilities
8.0
The hotel offers a pleasant view and convenient amenities.
Steve
United Kingdom, December  2023
7.2/10

The hotel offers spacious rooms but feels dated, especially the bathrooms. Despite being outdated, the size was a pleasant surprise compared to other hotels. The service was very helpful and friendly, with informative staff ready to assist with various needs. The location is fantastic, near the train station and with unique transportation options for exploring Venice. The dining experience was a mix of good and poor, offering a decent spread of foods but at a high price for the value. Overall, a mixed but enjoyable stay.

Rooms
7.0
The rooms, although dated, were spacious, unlike many other hotels we've stayed in.
Service
9.0
The service was very helpful and the staff were friendly and informative.
Location
8.0
The location is great, near the train station and offering unique transportation options for exploring Venice.
Dining
5.0
The dining had a good variety of foods but was poor value for money.
Facilities
7.0
The hotel facilities were decent overall.
Fred
United Kingdom, December  2023
7.4/10

The hotel offers good value for money despite small rooms overlooking a roof. The friendly service and convenient location make up for the lack of space and air conditioning in the rooms.

Rooms
7.0
The rooms were a bit small but provided very good value for the money. Unfortunately, the air conditioning was not working.
Service
9.0
The service was friendly and very responsive to all our needs. The staff, including the head waiter, were super friendly and helpful.
Location
8.0
The location was perfect, directly across from the train station on the beautiful Grand Canal of Venice. Very convenient for transportation.
Dining
6.0
The dining experience was average with fewer options than expected. The setting was lovely but the offerings were below par.
Facilities
7.0
The facilities were satisfactory for our needs during the stay.
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Rooms and Guests2 Guest, 1 Room